Warranty terms

1. The warranty covers manufacturing faults only, under normal use, from the order date for the period shown.
2. It does not cover physical damage, cracks, dents, liquid or moisture damage, burns, or damage from accidents, drops, misuse or wrong chargers and power supplies.
3. Removed, torn or tampered warranty stickers or seals void the warranty.
4. Repairs or opening of the item by anyone other than us or the official service centre void the warranty.
5. The serial number (IMEI for phones) must match the one on our records. Items with a missing, changed or unreadable serial number are not covered.
6. Accessories, cables, boxes and free gifts are not covered unless they are faulty when you receive them.
7. Software problems, viruses, lost data and normal wear such as scratches or battery wear over time are not covered. Please back up your data before sending an item.
8. We will repair the item or replace it with the same or an equivalent item. Refunds are not part of the warranty.
9. Pack the item safely. We are not responsible for damage or loss while it is on the way to us.
10. If the item is not covered, we will contact you and return it. Any repair beyond the warranty is done only with your approval.

The warranty starts on your order date. Your warranty ID, cover period and serial numbers are on your warranty page.